We ask our agents to hold parcels for 5 working days so that it does not disrupt their everyday business. However, we understand that sometimes you may not be able to collect your parcel within that time frame.
If this is the case, see below for what to do:
- Just a couple of days: Call your Agent, they are usually happy to hold on to your parcel for an extra couple of days.
- Longer than a week: Call your local Fastway Depot to hold your parcel for you, or make alternative arrangements.
- Request redelivery: Click here to organise redelivery of your parcel and give authority for our courier to leave it in a specific place.